By purchasing from OnOurPatch.com, you are consenting to the following Purchase Agreement.
Purchase Agreement
This website is owned and operated by Nikki Stokes and Paul McGowan and will be referred to as “we”, “our”, “us” in this Purchase Agreement (“Agreement”).
By purchasing Physical Products, Digital Products and Services (collectively, “Products & Services”) at OnOurPatch.com, we and all customers and clients, referred to as “you”, “your” and “Customer” (and collectively, the “Parties”), agree to the terms of purchase for this website (“the Site”), which are set out on this page.
This purchase agreement governs the purchase and provision of Products & Services to you, and your payment for and use of those Products & Services.
We do not make any representations about third-party websites that may be linked to the Site.
Nothing in this Agreement excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law.
We welcome your comments and feedback.
1. Products & Services
We agree to provide our Products & Services and you agree to abide by all policies and procedures as outlined in this agreement as a condition of your access to the Products & Services.
2. Services
2.1 Disclaimer
You understand that we are not an agent, lawyer, doctor, accountant, financial planner, therapist or other licensed or registered professional.
Our Services, which are not directive advice, counselling, or therapy, may address overall goals, specific projects, or general conditions in your life or profession.
The Services may include setting priorities, establishing goals, identifying resources, brainstorming, creating action plans, strategising, asking clarifying questions, and providing models, examples, and in-the-moment skills training.
We promise that all information provided by you will be kept strictly confidential, as permissible by law.
You understand that the information contained in the Services is NOT financial or legal advice and is not meant to take the place of the advice of licensed professionals.
The information provided when using the Services is not intended for distribution or use in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any legal requirement in those regions.
Accordingly, if you choose to access the Services from other locations, you do so on your own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
2.2 Sessions
Our requests for your participation in Services:
- Be on time to all appointments. If you will be late, notify us in advance. If you will miss an appointment, notify us at least 24 hours in advance. Appointments missed without 24 hours’ notice will only be rescheduled at our sole discretion.
- Be honest and participate fully. Recognise that our sessions are a safe place to look at what you really want, and what it will take to make it happen.
- Make a commitment to the action plans you create, and do what you have agreed to do.
- Understand that the power of the coaching relationship can only be granted by you, and commit to making the relationship powerful. If you see that the coaching is not working as you desire, communicate and take action to return the power to the relationship.
2.3 Calls & Appointments
We call you at the scheduled time of appointment. It is your responsibility to schedule regular appointments with us.
If you fail to schedule appointments, those unscheduled appointments are forfeited.
If you need to reschedule a call with us, you must give at least 24 hours’ advance notice to us. Missed appointments will be forfeited.
You also understand that any/all scheduled coaching calls and/or other benefits expire at the end of the Term of these Services and will not be carried over.
2.4 Term
Services are provided either on an individual, one-by-one basis or as part of a package of sessions (“Term”).
You understand that a relationship with us does not exist between the Parties after the conclusion of the Services.
If the Parties desire to continue their relationship, a separate agreement will be entered into.
2.5 Termination
We are committed to providing you with a positive experience.
By agreeing to these terms, you agree that we may, at our sole discretion, terminate the Services and limit, suspend or terminate your participation in the Services without refund or forgiveness of monthly payments if you become disruptive or upon a material breach of this Agreement, to the extent permitted by law.
You are responsible for full payment of fees for the entire Term of the Services, regardless of whether you complete or make full use of the Services.
If you decide to terminate the Services, no refunds will be issued, to the extent permitted by the Australian Consumer Law.
2.6 Responsibility
You accept and agree that you are 100% responsible for your progress and results from use of and access to our Services.
We will help and guide you where relevant; however, active participation is essential to success with the Services, and this relies solely on you.
We make no representations, warranties or guarantees verbally or in writing regarding your performance or outcomes.
You understand that because of the nature of the program and extent, the results experienced by each person may significantly vary.
By purchasing Services from us, you acknowledge that there is no guarantee that you will reach your goals as a result of participation in the Services and that our communications regarding the outcome are expressions of opinion only.
The Services offered shall be provided to you in accordance with the terms of this Agreement.
3. Products
3.1 Product details
We make every effort to display as accurately as possible the colours, features, specifications, and details of the products available.
However, we cannot guarantee that the colours, features, specifications, and details of the products will be 100% accurate, complete, reliable, current, or free of other errors.
Colours and details may appear differently depending on your screen settings.
You understand that handmade items can vary in colour, fabric pattern and size, that photos are representative only and that 3D-printed items may show layer lines.
3.2 Product availability
All products are subject to availability, and we cannot guarantee that items will be in stock.
We reserve the right to discontinue any products at any time for any reason.
3.3 Custom items
Should we agree to provide custom, personalised or made-to-order items to you, you understand that there may be longer lead times on such items, depending on the nature of the Products.
You will be required to pay for the items in full before production will commence. Any such payments will be refunded in full if we are unable to proceed with production for any reason.
We will provide details of any custom items to you for approval before production commences.
You understand that once you have approved these details, and production has commenced, that reasonable costs already incurred will apply if you choose to modify the items or cancel the order.
3.4 Title & Risk
Ownership (title) of all physical Products remains with us until your order is delivered, at which point title passes to you, provided that payment for the order has been received in full.
Risk in the goods passes to you on delivery.
3.5 Liability
You agree to follow the safety and care instructions provided with each product as part of the product details on our Site at the time of purchase, and with the items you receive.
To the extent permitted by law, we are not liable for loss or damage caused by misuse of a product or failure to follow its care instructions.
4. Purchases & Payment
4.1 Payment methods
We currently accept the following forms of payment:
- Visa
- Mastercard
- American Express
- Direct debit
- Afterpay
The available payment methods are subject to change at any time.
Third-party terms apply to any payments made using third-party service providers.
4.2 Payment information
You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site.
You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed.
Refer to our Privacy policy for details on how we collect and handle your information.
4.3 Pricing
All prices include GST where applicable. We may change prices at any time. All payments shall be in Australian dollars.
You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorise us to charge your chosen payment method for any such amounts upon placing your order.
We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment. We will contact you and provide options, including offering to cancel the order with a full refund.
4.4 Order restrictions
We reserve the right to refuse any order placed through the Site. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.
These restrictions may include orders placed by or under the same Customer account, the same payment method, and/or orders that use the same billing or shipping address.
We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers, or distributors.
If a payment is not provided for any reason, we reserve the right to suspend or refuse Products & Services until payment is complete.
5. Shipping and delivery
We currently only ship within Australia.
Shipping costs will be displayed during checkout.
5.1 Shipping time frames
We aim to ship all orders promptly, usually within 3 to 5 business days for in-stock items, and will notify you if there are significant delays.
Most orders will be shipped using Australia Post. Please check their website for estimated delivery times for your area.
If tracking is available for your order, that information will be provided to you as part of your order communications.
5.2 Incorrect address
If your order is unable to be delivered to you as a result of you providing an incorrect address, you will be liable for any additional postage costs to re-send the items.
5.3 Delivery issues
Please notify us as soon as possible if your item is lost or damaged in transit.
As risk passes to you only on delivery, we will replace or refund items lost or damaged in transit.
5.4 International orders
If we agree to ship items internationally, you understand that you are fully responsible for any customs duties and import taxes that may apply.
You also understand that international orders may take longer to ship and arrive, and that delays may occur that are outside of our control.
5.5 Digital items
Digital Products are available immediately following order placement and confirmation of payment.
You can access any items via the link sent to you in an email, or via your Customer account.
6. Returns
6.1 Returns policy
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Where an item is faulty or not as described, please contact us using the return process below.
We will assess the issue and determine, in accordance with the Australian Consumer Law, whether it is a major or minor failure.
- Minor failure: We will decide whether to repair, replace or refund the item.
- Major failure: You may choose a replacement or a refund, as required by the Australian Consumer Law.
We do not offer refunds or exchanges if you simply change your mind.
6.2 Return process
For faulty Digital Products, simply email us at orders@onourpatch.com with details of the issue. No physical return is required.
To return a Physical Product, please email customer service at orders@onourpatch.com, providing details and photographs of any damage or issues, to obtain a Return Authorisation (RA) number.
After receiving an RA number, package the item securely along with the return form provided, then mail your return to the following address:
On Our Patch
Attn: Returns
RA #
PO Box 606
Boronia, Victoria 3155
Australia
We will reimburse you for all reasonable return shipping costs. You will be responsible for any return shipping charges above reasonable limits. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your repair, replacement or refund.
Please allow at least seven (7) days from the receipt of your item to process your repair, refund or replacement. We will notify you by email when your return has been processed.
6.3 Exceptions
The following items cannot be returned or exchanged, except where the item is faulty or not as described:
- Personalised items
- Made-to-order items
- Custom items
- Digital Products
7. Refunds
Please allow up to 7 days for your refund, full or partial, to be issued, and a further 3-7 business days for your financial institution to finalise the refund.
8. Confidentiality
In relation to Services, both Parties agree not to disclose, reveal or make use of any information learned by either Party during discussions, or otherwise, throughout the Term of these Services (“Confidential Information”).
Confidential Information includes, but is not limited to, information disclosed in connection with the Services, and shall not include information rightfully obtained from a third party.
Both Parties shall keep all Confidential Information strictly confidential by using a reasonable degree of care, but not less than the degree of care used by it in safeguarding its own confidential information.
The obligation of the Parties hereunder to hold the information confidential does not apply to information that is subsequently acquired by either Party from a third party who has a bona fide right to make such information available without restriction.
Both Parties agree that any and all Confidential Information learned as of the date of purchase shall survive the termination, revocation, or expiration of this Agreement.
9. Compelled Disclosure of Confidential Information
Notwithstanding anything in the foregoing, in the event that you or we are required by law to disclose any of the Confidential Information, both Parties will:
(i) provide the other Party with prompt notice of such requirement prior to the disclosure, and
(ii) give the other Party all available information and assistance to enable them to take the measures appropriate to protect the Confidential Information from disclosure.
10. Non-disclosure of Materials
Material given to you as part of our Digital Products & Services is proprietary, copyrighted and developed specifically for us.
You agree that such proprietary material is solely for your own personal use. Any disclosure to a third party is strictly prohibited.
Our Digital Products & Services are copyrighted and the original materials that have been provided to you are for your individual use only and are granted as a single-user licence.
You are not authorised to use any of our intellectual property for business purposes.
All intellectual property, including our copyrighted program and/or course materials, shall remain the sole property of us. No licence to sell or distribute our materials is granted or implied.
Further, by purchasing Digital Products & Services from us, you agree that if you violate, or display any likelihood of violating, any of your agreements contained in this clause, we will be entitled to injunctive relief to prohibit any such violations and to protect against the harm of such violations.
11. Non-disparagement
You shall not make any false or misleading statements regarding us, our employees, or agents.
We shall not make any false, disparaging, or derogatory statements in public or private regarding you and your relationship with us.
12. Indemnification
We agree to indemnify you against any claims, demands, losses, damages and reasonable legal costs to the extent they arise directly from our negligence, wilful misconduct or breach of this Agreement.
You agree to indemnify us against any claims, demands, losses, damages and reasonable legal costs to the extent they arise directly from your breach of this Agreement, including any unauthorised use or distribution of our intellectual property.
Neither Party is liable under this clause to the extent a loss was caused or contributed to by the other Party.
Nothing in this clause excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law.
13. Dispute resolution
When a dispute arises, the Parties agree to first attempt to sort out the disagreement using good faith negotiation.
Should the issue fail to be resolved by negotiation, then the Parties agree to mediation, by an independent party or parties.
In the event that mediation does not resolve the dispute, the matter may then be brought before VCAT or the courts as deemed necessary, while endeavouring to only use necessary measures to resolve it.
Both Parties agree to aim to resolve the dispute within ninety (90) days from the date of the initial issue being brought to the attention of both Parties.
Unless otherwise agreed, any mediation or legal action will take place in Melbourne, Victoria.
Both Parties agree, to the extent allowed by law, to comply with any agreement reached through mediation, and with the decision of any tribunal or court.
14. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the State of Victoria, Australia, regardless of the conflict of laws principles thereof.
15. Entire Agreement; Amendment; Headings
This Agreement, together with our Terms and conditions and Privacy policy, constitutes the entire agreement between the Parties. If there is any inconsistency, this Agreement prevails in relation to purchases.
Neither course of performance, nor course of dealing, nor usage of trade, shall be used to qualify, explain, supplement or otherwise modify any of the provisions of this Agreement.
No amendment of, or any consent with respect to, any provision of this Agreement shall bind either Party unless set forth in a writing, specifying such waiver, consent, or amendment, agreed to by both Parties, except as provided in “Updates”.
The headings of Sections in this Agreement are provided for convenience only and shall not affect its construction or interpretation.
16. Severability
Should any provision of this Agreement be or become invalid, illegal, or unenforceable under applicable law, the other provisions of this Agreement shall not be affected and shall remain in full force and effect.
17. Waiver
The waiver or failure of us to exercise in any respect any right provided for herein shall not be deemed a waiver of any further right hereunder.
18. Assignment
This Agreement may not be assigned by either Party without express written consent of the other Party.
19. Force Majeure
In the event that any cause beyond the reasonable control of either Party, including without limitation acts of God, war, curtailment or interruption of transportation facilities, threats or acts of terrorism, government travel advisory, labour strike, civil disturbance, pandemic, natural disaster or postal disruption, makes it inadvisable, illegal, or impossible, either because of unreasonable increased costs or risk of injury, for either Party to perform its obligations under this Agreement, the affected Party’s performance shall be extended without liability for the period of delay or inability to perform due to such occurrence.
If we cannot supply your order, we will refund you in full.
20. Updates
You acknowledge and agree that you have reviewed this Site and this Agreement and that you will continue to review them to be aware of any modifications to this Agreement.
There may be information about the Products & Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information.
We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information about the Products & Services at any time.
We reserve the right to change this Agreement, in which case we will post the revised Agreement on this Site. Where relevant and practical, we will attempt to notify you of any such changes.
Changes to this Agreement do not apply to orders placed before the change.
21. Contact details
In order to resolve a complaint regarding the Products & Services or to receive further information regarding use of the Products & Services, please contact us at:
On Our Patch
PO Box 606
Boronia, Victoria 3155
Australia
Phone: 03 9887 1223
contact@onourpatch.com
Updated: October 2026